My Orbit wasn't working and I could not find my Orbit Key Opening Tool, so I called Orbit. The rep that I spoke to was wonderful and made ordering another opening tool a breeze. There was no shipping charge and the price was very reasonable. Unfortunately I changed the battery in my Orbit and it still works erratically, not sure if it's the Orbit itself or if the problem is the batteries. More often than not when I test it it doesn't work, so I'll keep trying to figure it all out.
