Refund policy

Last updated: 2 November 2026

This policy applies to Orbit hardware bought directly from findorbit.com. Your seller, and the company giving the warranty below, depends on your delivery country (see "Who gives the warranty" in section 3.1 and section 1 of our Terms of Service): Purse-a-Porter LLC for US orders; Global Shopping Network Pty Ltd for Australian and EU orders. "Orbit" and "we" mean the seller/warrantor for your order, with its affiliates where the context requires. If you bought from Amazon or another retailer, use that retailer's return process for returns; for warranty claims contact us at help@findorbit.com with proof of purchase. A copy of this policy is included in your order confirmation email.

1. Your statutory rights come first

Your rights under mandatory consumer law prevail over any inconsistent provision of this policy or our Terms of Service. The voluntary returns policy and limited warranty below provide additional benefits and do not replace or restrict those rights.

Australia: Our goods (supplied by Global Shopping Network Pty Ltd) come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. These rights are not limited to the 12-month warranty period.

EU: You have a 14-day right of withdrawal (see Terms of Service s.7) and the legal guarantee of conformity of at least two years from delivery (France: articles L.217-3 and following of the Code de la consommation) and, where applicable, the guarantee against hidden defects. Repair or replacement under the legal guarantee is free of charge to you, including shipping.

US: You may have additional rights under state and federal law.

2. 30-day returns (voluntary, change of mind)

2.1 You can return a Product bought directly from us within 30 days of delivery for a refund of the Product price.

2.2 The Product should be in original condition and returned with its original packaging, where reasonably available, and all accessories. Please include your order number.

2.3 Email help@findorbit.com with your order number to get return instructions (RMA) before sending anything back.

2.4 Return shipping for change-of-mind returns is paid by you, including for orders placed in the United States. We recommend a tracked service; we can't refund items lost on the way back to us.

2.5 We refund to your original payment method within 14 days of receiving and inspecting the Product. Original outbound shipping is refunded only where the law requires it (for example EU withdrawals, or faulty or incorrect items).

2.6 We may reduce the refund if the Product is returned damaged, incomplete or with signs of use beyond what is needed to test it, to reflect the loss in value, as permitted by law. We will tell you before we do.

2.7 This 30-day policy is separate from your EU 14-day withdrawal right, which is unaffected.

2.8 Incorrect, damaged or faulty products. If your Product arrives incorrect, damaged or faulty, please contact help@findorbit.com as soon as reasonably practicable, preferably within 14 days, so we can investigate and arrange an appropriate remedy. The 14-day period is a service request, not a deadline for exercising statutory rights. Where applicable law requires us to remedy the problem, we will bear the legally required return and replacement costs.

3. 12-month limited hardware warranty (voluntary)

3.1 Who gives the warranty (warrantor).

• United States orders (and any other country not listed below): Purse-a-Porter LLC, 16192 Coastal Hwy, Lewes, DE 19958, USA; email help@findorbit.com; telephone +1 (225) 650-7066 (support is handled by email at help@findorbit.com).
• Australian orders: Global Shopping Network Pty Ltd (ABN 19 071 260 341), 206 Glenmore Road, Paddington NSW 2021, Australia; email help@findorbit.com; telephone +1 (225) 650-7066 (support is handled by email at help@findorbit.com).
• EU orders: Global Shopping Network Pty Ltd as above; EU contact BellaCocool GmbH (info@bellacocool.de), Pettenkoferstraße 18, 10247 Berlin, Germany; email help@findorbit.com; telephone +1 (225) 650-7066 (support is handled by email at help@findorbit.com).

3.2 Cover and period. If a Product bought new from Orbit or an authorised reseller has a defect in materials or workmanship under normal use within 12 months of the delivery date, we will, at our option and subject to your statutory rights, repair it, replace it with a new or refurbished item of equal or better specification, or refund the purchase price.

3.3 Scope of voluntary hardware coverage. This voluntary 12-month limited warranty covers defects in the physical materials and workmanship of Orbit Products under normal use. It does not provide a separate contractual guarantee of the continuing availability, coverage, compatibility or performance of Apple Find My, Google Find Hub or other independently operated services. A change, restriction or interruption affecting such a service is not, merely because it occurs, a defect in physical materials or workmanship.

However, the exclusion above does not affect mandatory consumer rights relating to product conformity, fitness for purpose, satisfactory or acceptable quality, or associated digital elements and services. Such rights may apply even when the physical hardware is not defective.

3.4 Exclusions. Normal wear and tear and cosmetic damage; damage from accident, misuse, abuse, fire, or use contrary to instructions; liquid damage beyond any water-resistance rating stated on the product page (products with no stated rating are not water-resistant); battery depletion (batteries are consumables unless faulty); unauthorised repair or modification; products bought from unauthorised resellers, or used or second-hand. These exclusions do not limit your statutory rights.

3.5 How to claim. Email help@findorbit.com with your order number, a description of the problem and, if possible, a photo or video. We will confirm whether the Product is covered and, if needed, give you an RMA. This warranty applies in the United States, Australia and the European Union.

3.6 Warranty claim shipping. For valid claims under our voluntary limited hardware warranty, Orbit will pay reasonable standard return and replacement shipping costs, either by providing a prepaid shipping label or by reimbursing reasonable documented expenses. For claims under mandatory consumer law, we will bear all costs required by applicable law. If an item is not covered, we will explain the position and obtain your agreement before charging any return shipping or optional repair fees.

3.7 Repaired and replacement products. A repaired or replaced Product receives the remainder of the original voluntary warranty period or 90 days from its return or replacement, whichever is longer. This does not restrict any longer or renewed guarantee period, extension, suspension or other protection required by applicable law.

3.8 Ownership. Defective items we replace or refund become our property. Otherwise we return your item to you. Before sending a tracker, remove it from your Apple or Google account.

3.9 Claim expenses (Australia). If a warranty claim is accepted Global Shopping Network Pty Ltd bears the reasonable expense of making the claim; you may recover expenses by emailing us your receipt.

3.10 Additional to your rights. The benefits of this warranty are in addition to other rights and remedies you have under law, including the Australian Consumer Law, EU consumer law and US state law.

3A. France – Contrat de garantie commerciale

• Intitulé: Contrat de garantie commerciale.
• Contenu: réparation, remplacement ou remboursement des défauts de matériaux ou de fabrication du matériel, selon les termes de la section 3. Exclusions: voir 3.3 et 3.4. Prix: gratuite. Durée: 12 mois à compter de la livraison. Étendue territoriale: États-Unis, Australie et Union européenne. Garant: Global Shopping Network Pty Ltd (ABN 19 071 260 341), 206 Glenmore Road, Paddington NSW 2021, Australia, contact dans l'UE : BellaCocool GmbH, Pettenkoferstraße 18, 10247 Berlin, Allemagne, téléphone +1 (225) 650-7066 (le support est assuré par e-mail à help@findorbit.com), help@findorbit.com. Mise en œuvre: section 3.5.
• Cette garantie commerciale s'applique en plus, et sans préjudice, de la garantie légale de conformité (articles L.217-3 et suivants du Code de la consommation) et de la garantie légale des vices cachés (articles 1641 et suivants du Code civil), pendant toute la durée de la garantie légale.
• Encadré obligatoire (article D. 211-2 du Code de la consommation) : Le consommateur dispose d'un délai de deux ans à compter de la délivrance du bien pour obtenir la mise en œuvre de la garantie légale de conformité en cas d'apparition d'un défaut de conformité. Durant ce délai, le consommateur n'est tenu d'établir que l'existence du défaut de conformité et non la date d'apparition de celui-ci. Lorsque le contrat de vente du bien prévoit la fourniture d'un contenu numérique ou d'un service numérique de manière continue pendant une durée supérieure à deux ans, la garantie légale est applicable à ce contenu numérique ou ce service numérique tout au long de la période de fourniture prévue. Durant ce délai, le consommateur n'est tenu d'établir que l'existence du défaut de conformité affectant le contenu numérique ou le service numérique et non la date d'apparition de celui-ci. La garantie légale de conformité emporte obligation pour le professionnel, le cas échéant, de fournir toutes les mises à jour nécessaires au maintien de la conformité du bien. La garantie légale de conformité donne au consommateur droit à la réparation ou au remplacement du bien dans un délai de trente jours suivant sa demande, sans frais et sans inconvénient majeur pour lui. Si le bien est réparé dans le cadre de la garantie légale de conformité, le consommateur bénéficie d'une extension de six mois de la garantie initiale. Si le consommateur demande la réparation du bien, mais que le vendeur impose le remplacement, la garantie légale de conformité est renouvelée pour une période de deux ans à compter de la date de remplacement du bien. Le consommateur peut obtenir une réduction du prix d'achat en conservant le bien ou mettre fin au contrat en se faisant rembourser intégralement contre restitution du bien, si : 1° Le professionnel refuse de réparer ou de remplacer le bien ; 2° La réparation ou le remplacement du bien intervient après un délai de trente jours ; 3° La réparation ou le remplacement du bien occasionne un inconvénient majeur pour le consommateur, notamment lorsque le consommateur supporte définitivement les frais de reprise ou d'enlèvement du bien non conforme, ou s'il supporte les frais d'installation du bien réparé ou de remplacement ; 4° La non-conformité du bien persiste en dépit de la tentative de mise en conformité du vendeur restée infructueuse. Le consommateur a également droit à une réduction du prix du bien ou à la résolution du contrat lorsque le défaut de conformité est si grave qu'il justifie que la réduction du prix ou la résolution du contrat soit immédiate. Le consommateur n'est alors pas tenu de demander la réparation ou le remplacement du bien au préalable. Le consommateur n'a pas droit à la résolution de la vente si le défaut de conformité est mineur. Toute période d'immobilisation du bien en vue de sa réparation ou de son remplacement suspend la garantie qui restait à courir jusqu'à la délivrance du bien remis en état. Les droits mentionnés ci-dessus résultent de l'application des articles L. 217-1 à L. 217-32 du code de la consommation. Le vendeur qui fait obstacle de mauvaise foi à la mise en œuvre de la garantie légale de conformité encourt une amende civile d'un montant maximal de 300 000 euros, qui peut être porté jusqu'à 10 % du chiffre d'affaires moyen annuel (article L. 241-5 du code de la consommation). Le consommateur bénéficie également de la garantie légale des vices cachés en application des articles 1641 à 1649 du code civil, pendant une durée de deux ans à compter de la découverte du défaut. Cette garantie donne droit à une réduction de prix si le bien est conservé ou à un remboursement intégral contre restitution du bien.

4. US-only: limits

For US orders (warrantor: Purse-a-Porter LLC), to the extent permitted by US state law, implied warranties (including merchantability and fitness for a particular purpose) are limited to the duration of the 12-month express warranty, and we are not liable for incidental or consequential damages. Some states do not allow these limits, so they may not apply to you. This warranty gives you specific legal rights and you may have others, which vary by state. A copy of this warranty is available before purchase on request at help@findorbit.com.

5. Third-party network changes

Apple and Google control their respective networks and may change, restrict or discontinue them. Such changes are outside Orbit's direct control. Orbit does not provide an additional voluntary refund or warranty remedy solely because a Third-Party Network becomes unavailable after the applicable change-of-mind return period. This does not limit any refund, replacement, repair, price reduction, cancellation, damages or other remedy required under applicable consumer law.

6. Refund timing and method

Refunds go to your original payment method. Banks can take 5–10 business days to show it. We aim to complete approved refunds within 14 days of receiving the returned item, or sooner where the law requires.

7. Contact

help@findorbit.com · Tel +1 (225) 650-7066 (support is handled by email at help@findorbit.com) · US: Purse-a-Porter LLC, 16192 Coastal Hwy, Lewes, DE 19958, USA · AU/EU: Global Shopping Network Pty Ltd (ABN 19 071 260 341), 206 Glenmore Road, Paddington NSW 2021, Australia · EU contact: BellaCocool GmbH (info@bellacocool.de), Pettenkoferstraße 18, 10247 Berlin, Germany